Privacy Policy

Last Updated: September 7, 2026

Vitrum Slimline Systems Pvt Ltd. (hereinafter referred to as “Vitrum”, “we”, “our” or “us”) is a manufacturer of premium aluminum doors and windows having its registered office at Revenue Survey No. 282P1P1, New Revenue Survey No. 51, Rajkot – Kalavad Road, Anandpar Village, Anandpar, Jamnagar, Gujarat – 361162, India.

General

Vitrum has adopted this Privacy Policy to respect the privacy of individuals, visitors, customers, dealers, employees, business partners and users of our digital platforms. This Privacy Policy explains how Vitrum collects, uses, stores, processes, protects and shares personal information when you access or use our website, mobile applications, including Vitrum Connect, and related services.

By using our website, mobile application or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable laws and regulations.

How We Collect Your Information

Vitrum may collect information that you provide directly to us, information generated when you use our services, and information collected automatically through our digital platforms.

1. Personal Information

Personal Information means information that may identify you directly or may reasonably be associated with you or your business.

Depending on how you use our services, this may include:

Full name and contact information.
Email address and telephone/mobile number.
Business or company information.
Business address, city, state, country and PIN/ZIP code.
Account credentials and login information.
Customer, dealer, architect, designer or business-related information.
Communication, enquiries, service requests and support information.
Information that you voluntarily provide through forms, applications or other interactions with us.

2. Device and Usage Information

When you use our website or mobile application, we may automatically collect certain technical and usage information, including:

Device type and model.
Operating system and operating system version.
Application version.
IP address.
Browser type and version.
Application usage information.
Pages or screens viewed.
Access dates and times.
Navigation paths and interaction information.
Crash reports and diagnostic information.
General location information where required for application functionality and permitted by applicable law.

We use this information primarily to operate, maintain, secure and improve our services and to understand how our digital platforms are being used.

3. Sensitive and Business-Related Information

Depending on the services and features you use, Vitrum may process certain information that may be considered sensitive or confidential under applicable laws. This may include, where applicable:

Account credentials and authentication information.
Business and customer information.
Dealer or project-related information.
Documents or records submitted through the application.
Photos, videos or other media uploaded by users.
Information contained in service requests or supporting documentation.
Other information voluntarily provided by the user through the application.

We process such information only for legitimate business purposes, service delivery, application functionality, security, compliance or other purposes described in this Privacy Policy.

4. Camera and Photo Library Permissions

Vitrum Connect may request access to your device camera and photo library when you choose to use features that require photo or media uploads.

Camera and Photo Library access may be used to allow you to:

Select existing photos from your device’s photo library.
Capture new photos using your device camera.
Upload photos for service tickets.
Upload photos for back-office documentation.
Provide supporting records related to business activities.
Document products, installations, projects, service requirements or other business-related matters.

Vitrum Connect only requests camera or photo library access when the relevant functionality is used or when such access is necessary for a feature requested by the user. We do not use access to your camera or photo library for unrelated purposes. We do not sell your photos, videos or other uploaded media to third parties. Photos or other media that you voluntarily upload through Vitrum Connect may be transmitted to and stored on our servers or trusted service providers so that we can provide the requested application functionality.

5. How We Use Your Information

We may use the information we collect for the following purposes:

To provide, operate and maintain our website, mobile application and services.
To create and manage user accounts.
To authenticate users and provide secure access.
To process service requests and business-related activities.
To manage service tickets and supporting documentation.
To process photos, documents and other information submitted through the application.
To respond to enquiries and provide customer support.
To communicate with users regarding their accounts, services or requests.
To send important service-related notifications and communications.
To send promotional or marketing communications where permitted and subject to applicable preferences and laws.
To monitor application performance and improve user experience.
To detect, prevent and investigate fraud, misuse, security incidents and unauthorized activity.
To comply with applicable laws, regulations and legal obligations.
To protect the rights, property and safety of Vitrum, our users and other parties.

6. How We Share Your Information

Vitrum does not sell your personal information. We may share or provide access to information where reasonably necessary to operate our business, provide our services, comply with legal obligations or protect our rights.

A. Service Providers

We may use trusted third-party service providers that support the operation of our website, mobile application and business services. These providers may include hosting providers, cloud infrastructure providers, communication providers, analytics providers, security providers, payment processors and other technology service providers. Such providers may process information only as necessary to provide services to us or to perform functions on our behalf and are expected to maintain appropriate security and confidentiality measures.

B. Legal and Regulatory Authorities

We may disclose information when required by applicable law, regulation, legal process, court order or governmental request, or where disclosure is reasonably necessary to protect our legal rights, users, property or safety.

C. Business Transfers

In the event of a merger, acquisition, restructuring, financing, reorganization, sale of assets or other business transaction, certain information may be transferred as part of that transaction, subject to applicable law.

7. Third-Party Services

Our website and application may use third-party services, software development kits (SDKs), application programming interfaces (APIs), hosting services, analytics tools, communication services and other technology providers to support application functionality, security, performance and service delivery.

These third-party providers may process certain information in accordance with their own privacy policies and contractual obligations.

We take reasonable steps to use reputable service providers and to limit access to information to what is reasonably necessary for the relevant service.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, improve performance and support security.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

9. Data Retention

Vitrum retains personal information, business information, uploaded photos, documents and other data only for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual or operational requirements, resolve disputes, maintain security, comply with applicable legal obligations and enforce our agreements.

The actual retention period may vary depending on the type of information, the purpose for which it was collected, our business requirements and applicable legal or regulatory obligations.

When information is no longer required for the applicable purpose, Vitrum may securely delete, anonymize or otherwise dispose of the information, subject to legal and legitimate business requirements.

10. Data Deletion and User Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information, where legally permitted.
Request deletion of photos or other media submitted through the application, subject to applicable retention requirements.
Object to or restrict certain processing activities where applicable.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent, subject to applicable law.

To submit a privacy or data deletion request, please contact us at:

Email: info@vitrumsystems.com

We may need to verify your identity or account information before processing certain requests in order to protect your information from unauthorized access.

11. Security and Confidentiality

Vitrum takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

Depending on the nature of the information and the service involved, security measures may include access controls, authentication, encryption or other appropriate security controls for information stored or transmitted through our systems.

Access to personal information is limited to authorized personnel, service providers and other parties who reasonably require access for legitimate business or service purposes.

Although we take reasonable steps to protect information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored through our services.

12. Account and Application Security

Users are responsible for maintaining the confidentiality of their account credentials and for taking reasonable steps to prevent unauthorized access to their devices and accounts.

If you believe that your account has been accessed without authorization or that a security incident has occurred, please contact us promptly using the contact details provided below.

13. Children’s Privacy

Our services are intended for business and professional users and are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. International Data Processing

Depending on the services and technology providers used by Vitrum, your information may be processed or stored in countries other than the country in which you are located.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are applied to the processing and transfer of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, legal requirements or privacy practices.

When we make material changes, we may provide appropriate notice through our website, mobile application or other reasonable communication channels.

The updated version of this Privacy Policy will be posted on this page with the revised “Last Updated” date.

16. Contact Us

If you have questions, concerns, privacy requests or requests regarding your personal information or data deletion, please contact us.

Vitrum Slimline Systems Pvt Ltd.
Revenue Survey No. 282P1P1,
New Revenue Survey No. 51,
Rajkot – Kalavad Road,
Anandpar Village, Anandpar,
Jamnagar, Gujarat – 361162, India.

Email:
info@vitrumsystems.com

India

Phone: +91 90995 47000
Email: ind-sales@vitrumsystems.com

Dubai, UAE

Phone: +971 58 576 9962
Email: me-sales@vitrumsystems.com

USA

Phone: +1 512 903 9653
Email: us-sales@vitrumsystems.com