Privacy Policy

Vitrum Slimline Systems Pvt Ltd. (hereinafter referred to as “Vitrum”, “we”, “our” and “us”) is a manufacturer of premium aluminum doors and windows having its registered office at Revenue Survey No. 282P1P1, New Revenue Survey No. 51, Rajkot – Kalavad Road, Anandpar Village, Anandpar, Jamnagar, Gujarat – 361162. India.

General :

Vitrum has adopted this data privacy policy (hereinafter referred to as “Privacy Policy” or “Vitrum Privacy Policy”) to respect and take reasonable precautions regarding the privacy of individuals, visitors, and users (hereinafter referred to as “User,” “Users,” “You,” and “Your”). This policy applies to those who share personal and sensitive personal data while browsing and accessing our mobile application (hereinafter referred to as “Vitrum App” or “App”).

This Privacy Policy describes how Vitrum collects, uses, shares, and protects the personal information of users of this application, including both identifiable and non-identifiable data.

How We Collect Your Information:

Vitrum app collect the following types of information and details which may provided by You while browsing and using or otherwise any interaction with us:

1. Personal Information

means the data which identify the individual or the business of the individual like the name (first and the last name) of the user , contact information, email address, communication , permanent address and phone number, birth dates of the individual / incorporation or business commencement dates , demographic details such as gender, city, PIN code or nearest location, business data includes (partners, type, nature, social media platform and the basic information of the business) or the user or individual is engaged.

2. Non Personal Information

means which does not identify you or any personal individual; vitrum app collects such data like browser type, IP address, Usage logs/server logs/cookies, which may contain details related to your personal information or any other details you share in relation to your interaction, communication, queries, and feedback regarding our services. It includes the automatic data collection like number of the time you visit/ login to our app or your app usage including screens viewed, time spent on pages, navigation paths, and access times, device type or operating system and general data location while you login or using the Vitrum App.

3. Sensitive Personal Data

a includes passwords, financial information such as bank details or payment data, biometric information, Profile data, including personal, business, customer, or dealer identifiers such as proof of identity and registration details registration details while creating an account/ login ID like username preference and interest of the user, as well as photos or any media provided by the User for the Vitrum App categories, which are stored or processed by the Vitrum App.

How We Use Your Personal Information:

  • I. We use the collected information to:
    • A. Provide, operate and improve our website , application and our services.
    • B. Process transactions and send related communications.
    • C. Send promotional and marketing communications, subject to your preferences.
    • D. Manage user accounts and enable secure access.
    • E. Respond to queries, provide client support, and process service requests.
    • F. Monitor app performance and enhance user experience.
    • G. Protect against the fraudulent use or security threats or any legal violations.
  • II. How We Share Your Information: We do not sell or share your personal information except if it’s necessary to provide the following :
    • A. Service Providers: Third parties that assist in providing our services (e.g., payment processors, hosting providers).
    • B. Legal Authorities: When required by law or to protect our rights.
    • C. Business Transfers: In case of mergers, acquisitions, or sales of company assets.

Photo and Video permissions

  • Vitrum Connect: Our app uses image and video access to allow users to upload media files for back-office documentation, Service tickets, and supporting records. These permissions help and ensure proper documentation and verification of business-related core features.

Limiting Data Collection:

Vitrum App may limit storage, retention or collection of the personal data collection and sensitive data collection as per the necessity of the User and as per the category of our services. Vitrum App primarily stores your information or data in electronic form. If the data is no longer required or relevant, we may cease processing and notify you of any changes. However depending on your jurisdiction, you may have rights to:

  • Access, update, or delete your personal information and sensitive personal data.
  • Opt-out of marketing communications and other interactions of the app.
  • Restrict or object to data processing while using the app.

Vitrum App may use cookies and similar tracking technologies to improve user experience. You can control cookie settings in your browser.

Security and Confidentiality:

Your personal information will remain confidential and secure in accordance with this Privacy Policy. We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism.

Security and Confidentiality:

Your personal information will remain confidential and secure in accordance with this Privacy Policy. We have taken appropriate steps for the security and protection of all our digital platforms including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism.

Disclosure:

We take reasonable measures to protect your personal information, but no data transmission over the internet is completely secure. Whenever users change or access your account information, we facilitate the use of secure systems. The information in our custody and control is protected by adherence to reasonable security procedures in order to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us.
Vitrum App may share information with trusted third parties for operational purposes, but only with your consent. However, sharing or disclosing the personal and sensitive information only if required by law or to protect our rights.

Changes to This Privacy Policy:

We may update this Privacy Policy periodically. Any changes will be posted within the app.
For questions, please contact us at info@vitrum.in.